Jen's Biography
I am a Dorchester County native who decided to leave the Shore after graduating from St. Mary’s College of Maryland. I relocated to Northern Virginia and went to work for Xerox. After a few fun-filled years dealing with the DC area traffic I decided to return to our beautiful Delmarva Peninsula and settled in the Salisbury area. I have been married to my wonderful husband, Dave, since October of 1992. We have raised two amazing children, Christina and Ian, and are expecting our first grandchild in June of 2025.
What brought you to Delmarva Document Solutions?
I started my career at Xerox in 1990 and was offered the opportunity to join Coastal Copy Systems, a Xerox Agency in Salisbury, MD in 1993. In 2005 I partnered with Eydie Kinnamon to purchase Delmarva Document Solutions as well as another Xerox Agency named Towne Stationers. Shortly after this we acquired Coastal Copy Systems and my father, Phil Brohawn joined our partnership. We have since merged all three Xerox agencies into what is now known as Delmarva Solutions.
What are your main responsibilities working here? I am an owner, managing partner, chief technology officer, sales rep and anything else that is needed. Running a small business requires the wearing of “many hats”.
What would you tell a customer who is considering working with Delmarva Document Solutions?
We are a local, family-owned business who provides the benefits of working with an international company while delivering a local, personal touch. We are a mono-branded Xerox Agency which means that we choose to only represent one brand of MFP. I like to say that I would rather our company be a “Master of One” than a “Jack of All Trades”. When you lose focus the experience that is delivered is often less than it should be.
What do you enjoy the most about being a part of the DDS family?
I am really torn answering this question. I absolutely love our customers. There is nothing better than meeting new people and I have met some truly amazing people during my 30+ year tenure. I also love our team. We have an amazing group of people who do the right thing every day. And, finally, I love that I get to work with my family. For years my father was a business partner. When he retired my sister, Bridget Ketcham, bought into the partnership. It is truly a blessing to have my sister not only be one of my best friends but also my business partner.
When you’re not working, what do you like to do in your spare time?
I am an avid reader, aspiring baker and wannabe party planner. I have recently gotten into genealogical research (shoutout to Ancestery.com) and absolutely love to travel.
If you could go anywhere in the world, where would it be and why?
I would love to spend some time in the UK and Northern Europe to visit some of the places that I am discovering while researching my family tree.
If a customer needs to reach you, what is the best way to get in contact with you?
Email, cellphone, office phone. It really doesn’t matter as all three of these are forwarded to my personal phone.
Bridget's Biography
I am married to Tim and have a son who attends Salisbury University. I like going to the beach and traveling.
What brought you to Delmarva Document Solutions?
My sister, who is now my business partner, asked me to come work for her because she needed someone to help with customer training and I have a teaching degree so it was a perfect fit.
What are your main responsibilities working here?
As an owner/partner, I take care of the accounting side of the business. I am also a sales rep and work with several government and commercial accounts.
What would you tell a customer who is considering working with Delmarva Document Solutions?
I would tell them that we treat our customers like family.
What do you enjoy the most about being a part of the DDS family?
I like that we have employees who have been working here for what seems like forever. One of our IT guys has been here for almost 14 years. We have celebrated his marriage and the birth of a boy and a girl.
When you’re not working, what do you like to do in your spare time?
I like to go to the beach and do yard work. I actually like cutting the grass.
If you could go anywhere in the world, where would it be and why?
I would like to go to the Maldives. It looks beautiful but it is so far away!
If a customer needs to reach you, what is the best way to get in contact with you?
All of my customers have my cell phone number.
Stacey's Biography
I live in Eden, MD with my husband and son. I come from a sales and management background. I have been in customer service for over 20 years. I have been with DDS for 7 years.
What brought you to Delmarva Document Solutions?
I wanted a job that I could focus on my family. I enjoy talking with people and helping solve problems. I also wanted a job that I could retire from and add value to the company without sacrificing my family time.
What are your main responsibilities working here?
I am responsible for maintaining the service and supply needs of our customers. I also submit meter reads and anything else that needs my attention. We work as a unit assisting where needed!
What would you tell a customer who is considering working with Delmarva Document Solutions?
I would tell them that we are a local business and part of the community. We offer great customer service with a smile and truly enjoy working with people. We believe in our product and stand behind it.
What do you enjoy the most about being a part of the DDS family?
I love that we are a small but mighty family-oriented business. The ownership is caring and approachable. I can work from home when needed. I am not fighting to climb the corporate ladder and we don’t have office politics. I actually enjoy coming to work and talking with our customers and helping them with any issues they may have with their devices or any concerns. Some of our customers have become great friends!
When you’re not working, what do you like to do in your spare time?
I love to go to the beach, read books, go bike riding and having adventures with my son. I would love to take cooking classes at some point!
If you could go anywhere in the world, where would it be and why?
I am not sure. I would love to travel to Africa and go on a Safari, travel to a beautiful island beach with a lush jungle.
If a customer needs to reach you, what is the best way to get in contact with you?
A customer can reach me via phone or email.
Trey's Biography
My name is Trey Kagey and I am 37 years old. I graduated from Del Tech in 2009/2010 with degrees in computer information systems, and microcomputers and networking. In 2013 I married my high school sweetheart Rachel, and we reside in Seaford Delaware. We have two extremely spoiled children, Ava 7, and Beckett 4.
What brought you to Delmarva Document Solutions?
After graduating from Del Tech I was still searching for a job in the “IT” realm. Through connections I had made with a coworker from my previous job they were able to provide a solid reference, and ultimately help get me started with Delmarva Document Solutions.
What are your main responsibilities working here?
The list is forever growing since starting at DDS in 2011 when I was just the new “IT guy”. My main responsibilities include, scheduling, delivering, and configuring new equipment. This is in addition to addressing the inquires of existing customers, and technical support questions that arise.
What would you tell a customer who is considering working with Delmarva Document Solutions?
Delmarva Document Solutions is a small team of locals that go above and beyond for our customers on a daily basis. We offer equipment and solutions for customers of any size.
What do you enjoy the most about being a part of the DDS family?
The trust that is given to each to each employee to independently tackle job responsibilities.
When you’re not working, what do you like to do in your spare time?
Baseball plays a large role in my spare time. In the spring/summer I coach both of my kids Little League Teams. When we don’t have practice or games, we usually end up attending Orioles or Shorebirds games. Other activities I enjoy are playing disc golf, cornhole, watching WWE, and our family trips to the beach.
If you could go anywhere in the world, where would it be and why?
Wherever they play Game 7 of any World Series. This is possibly #1 on my bucket list, because of how much I enjoy the sport.
If a customer needs to reach you, what is the best way to get in contact with you?
Call, text, or email 24/7. Cell#: 443-783-1722, Email: tkagey@delmarvadocuments.com.
Greg's Biography
Can you start off by telling us a little about yourself?
I’m from Virginia Beach and lived and worked there until 4 years ago when I moved up here to the Shore. I’ve worked on or with copiers and printers since 1994.
What brought you to Delmarva Document Solutions?
My wife moved up here before me and was working with a company that uses DDS so she had a relationship with the company. Also a family friend suggested DDS because he used to work with Phil a long time ago.
What are your main responsibilities working here?
I set up, deliver, and install printers. I do onsite troubleshooting of printing and scanning issues. I also help to maintain inventory.
What would you tell a customer who is considering working with Delmarva Document Solutions?
It’s a great small company that’s owned and operated right here on the Eastern Shore. You get Xerox which is the biggest name in the printing industry combined with the personal touch and care of a small company.
What do you enjoy the most about being a part of the DDS family?
The people. Everybody here is great and cares.
When you’re not working, what do you like to do in your spare time?
I love to golf and play poker but my favorite thing to do is nothing. LOL!
If you could go anywhere in the world, where would it be and why?
I would love to go to Ireland. I’m at least 50 percent Irish and I just want to see it in person.
If a customer needs to reach you, what is the best way to get in contact with you?
My cell phone is 443-783-1015 and email is gjelley@delmarvadocuments.com.
Lee's Biography
I am the Production Solution Specialist for Delmarva Document Solutions. I am originally from Richmond VA. I love my family, Church and training my Golden retrievers for field trials on a national competitive level. I live in Preston MD with my wife and our 3 goldens, yorkie and a cat.
What brought you to Delmarva Document Solutions?
With a history of sales and management and after careful research I decided that copier sales would be a fun and exciting job.
What are your main responsibilities working here?
I provide value to businesses on the Delmarva Peninsula through a combination of production print, process automation and workflow assessments. I am qualified to help you transform: Color cut sheet, Inkjet continuous feed, Feeding and Finishing, Mono Cut Sheet, Package Printing and Workflow Software. Our philosophy is Expand, Automate and Invest.
What would you tell a customer who is considering working with Delmarva Document Solutions?
Delmarva Document Solutions is a family run business who represents one of the top copier companies in the world (Xerox) We are a close-knit business with fantastic ownership and co-workers, great technicians and continuous support. You will never feel alone. I feel it’s the best job in the world you could have and have fun doing it.
What do you enjoy the most about being a part of the DDS family?
See above.
If you could go anywhere in the world, where would it be and why?
I would like to travel to Israel and see where the Bible took place.
If a customer needs to reach you, what is the best way to get in contact with you?
You can reach me through email or my cell which is on 24/7 for my customer.
Sarah's Biography
I am an Eastern Shore native and wouldn’t have it any other way as the beach and water ways are my haven. I have two beautiful children, a husband, and a large family that lives here locally, as well.
What brought you to Delmarva Document Solutions?
I started at a Xerox Agency in Leesburg, VA, in 2005 when I lived there for a couple years before moving back to the Eastern Shore to start my family. After having my first child I went to work for the competition which is an experience I am grateful for as it made me realize the strength of the Xerox Agent Dealer partnership and ultimately the value it conveys to our clients. In an area where “it’s all in who you know”, it was important for me to represent a business like Delmarva Document Solutions with their core values and Xerox Corporation who leads this industry in innovation and security.
What are your main responsibilities working here?
As with any sales organization my main responsibility is driving sales whether new business or within a current account. With that said, what I love about DDS is that they put an emphasize on account management and customer service. We have access to continuing education through Xerox which teaches us to operate as a consultant rather than just a sales person. We take this expertise with us on every sales call and every customer business review meeting.
What would you tell a customer who is considering working with Delmarva Document Solutions?
This is one of my favorite conversations because it’s an easy one. My experience of starting at a Xerox Agency, working for the competition and having the opportunity of experiencing the vast difference, is what allows me to do my job with 100% authenticity and clarity. It gives me confidence which translates to my customer’s knowing that they can trust my guidance.
What do you enjoy the most about being a part of the DDS family?
Where do I start? My coworkers are all really smart, capable professionals and we all have the same goal in mind which is our customer’s satisfaction and the success of Delmarva Document Solutions. There are decades upon decades of experience throughout our staff and it shows. In fact, it shines! The partners within our company are some of the most intelligent and hardest working women I’ve known. There is reciprocal transparency, respect, and support in the good times and the bad times amongst all of us which in the end equals trust and loyalty.
When you’re not working, what do you like to do in your spare time?
I love watching my children perform in their areas of interest (performing arts and travel soccer and softball), going to the beach or on the boat, giant family and friend gatherings with all the kids running around, working in my yard/garden and being home.
If you could go anywhere in the world, where would it be and why? Not sure if this exists but an island where my family and friends could celebrate privately, just us, with butlers and servers waiting on our every need, clear water and blue skies with a nice breeze. Wherever that is, that’s where I’d want to go.
If a customer needs to reach you, what is the best way to get in contact with you?
Pigeon or Morse code. Fax. Jk, jk…Call my cell or email, whichever is best!
Mark's Biography
I was born in Washington DC, but have lived on the Delmarva Peninsula all my life. I grew up in Allen, MD and attended three years of High School at Parkside. We moved to Delaware my senior year, and I graduated High School at Lake Forest. In my youth, I played baseball and basketball, and ran cross country and track. My wife (Deb) and I live in Dover, DE and have two adult children and five grandchildren. We have a great dane (Ziva), cat (Storm) and 20+ canaries.
What brought you to Delmarva Document Solutions?
After spending 30 years in the newspaper printing industry, I needed to make a career change. After spending time with DDS ownership, I knew this was the place for me. Family-owned company, focused on the customer with a partnership with industry leader (Xerox).
What are your main responsibilities working here?
I’m responsible for contacting our customers quarterly, to ensure their continued satisfaction while sharing information on some of our additional product offerings.
What would you tell a customer who is considering working with Delmarva Document Solutions?
We are local. Local service, local help desk and local customer service. We are the only partner with Xerox on the Peninsula. Our sales team, help desk, analyst and service team are all Xerox trained and certified.
What do you enjoy the most about being a part of the DDS family?
The people I get to work with every day. Trust, dedication and commitment to each other and our customers are very important to me. I’m grateful to be part of the DDS family.
When you’re not working, what do you like to do in your spare time?
Naturally, spending time with my wife, kids and grandkids. But I spend a lot of my weekends traveling the United States playing Senior Softball. I enjoy the competition, and want to stay active as long as my body allows. It’s also a good way for my wife and I to travel and visit different cities.
If you could go anywhere in the world, where would it be and why?
Why go anywhere? We live on the great Delmarva Peninsula. That said, sailing the Western Caribbean has been my favorite vacation. We sailed on a schooner size ship. There is nothing like sailing across the Caribbean, full sail, while the sun is rising.
If a customer needs to reach you, what is the best way to get in contact with you?
I can be reached by phone (443-783-9481) or email (mwhidden@delmarvadocuments.com).
Ian's Biography
I am from Salisbury, MD. I studied graphic design at the University of Maryland.
What brought you to Delmarva Document Solutions?
Being a small local business, working at Delmarva Documents allows you to be more connected to the community.
What are your main responsibilities working here?
Graphic Design and Marketing.
What would you tell a customer who is considering working with Delmarva Document Solutions?
We care about helping your office run smoother.
What do you enjoy the most about being a part of the DDS family?
The friendly environment.
When you’re not working, what do you like to do in your spare time?
Hang out with friends, go to the beach and kayak when the weather’s nice, and read.
If you could go anywhere in the world, where would it be and why?
I would go to Japan for the food.
If a customer needs to reach you, what is the best way to get in contact with you?
My job really doesn’t require interfacing with customers but I am best reached by phone.
